Privacy Policy
The FitLeader Collective
Last updated: [24/4/26]
The FitLeader Collective ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, subscribe to our services, download resources, or communicate with us.
This policy complies with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and the Privacy and Electronic Communications Regulations (PECR).
1. Who We Are
Business Name: The FitLeader Collective
Founder: Charlotte Tweddell
Email: [email protected]
Website: www.thefitleadercollective.com
Location: United Kingdom
For the purposes of data protection law, The FitLeader Collective is the data controller of your personal information.
2. What Personal Data We Collect
We collect personal data when you interact with us, including when you:
Download The FitLeader Method
Subscribe to emails
Purchase services or programmes
Complete forms on our website
Contact us
Participate in coaching sessions
Personal data collected may include:
Full name
Email address
Phone number
Billing details
Payment information (processed via Stripe)
Business or professional information
Lifestyle or fitness-related information (if voluntarily shared)
Notes from coaching conversations
Messages sent to us
3. Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources
This helps us improve website functionality and performance.
4. How We Use Your Personal Data
We use your data to:
Send you requested resources (such as The FitLeader Method PDF)
Deliver services and coaching
Process payments
Communicate about bookings or services
Send emails containing guidance, updates, and offers
Provide customer support
Improve services and user experience
Maintain legal and financial records
Meet legal and regulatory obligations
5. Marketing Communications
If you download resources or subscribe to our services, you may receive emails including:
Educational content
Updates
Service information
Offers related to The FitLeader Collective
You will only receive marketing communications if:
You have given consent, or
You have requested resources or services from us
You can unsubscribe at any time by:
Clicking the unsubscribe link in emails
Contacting us directly
6. Lawful Basis for Processing Data
We rely on the following lawful bases:
Consent
When you:
Subscribe to emails
Download free resources
Request information
Contract
When you:
Purchase services
Join programmes
Legitimate Interests
To:
Improve services
Respond to enquiries
Operate our business effectively
7. Payments
Payments are processed securely through:
Stripe
Stripe processes your payment information in accordance with its own privacy policy.
We do not store full card details.
8. Coaching and Consultation Data
If you participate in coaching sessions, FitChecks, or programmes, we may collect:
Notes about goals
Progress information
Lifestyle or fitness-related information
Feedback shared during sessions
This information is used only to deliver services effectively.
All information is treated confidentially.
9. Sharing Your Data
We do not sell or rent your personal data.
We may share your data with trusted third-party service providers including:
Payment processors (Stripe)
Website hosting providers
Scheduling or communication tools
Analytics services
All third parties are required to handle your data securely.
10. How Long We Keep Your Data
We retain personal data only as long as necessary.
Typical retention periods:
Email subscribers: Until unsubscribed
Client records: Up to 6 years
Financial records: Up to 6 years
General enquiries: Up to 12 months
You may request deletion at any time.
11. Your Data Protection Rights
Under UK GDPR and EU GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent
To exercise these rights, contact:
12. Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure password-protected systems
Trusted third-party providers
Limited access to personal data
Secure data storage methods
13. International Data Transfers
Some third-party services (such as Stripe) may store data outside the UK or EU.
Where this occurs, appropriate safeguards are used, such as:
GDPR-compliant data protection agreements
Standard Contractual Clauses
14. Cookies
Our website uses cookies to:
Improve website performance
Understand user behaviour
Enhance user experience
You can manage cookie preferences through your browser settings.
A separate Cookie Policy is recommended.
15. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
16. Updates to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page.
17. Complaints
If you are unhappy with how your data is handled, you can contact:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113